SHIPPING AND EXCHANGE

Shipping and Exchange Policy

  1. Hueman Closet does not offer any returns except in the following situations:
    • The exchange request is made within 7 days of purchase.
    • The item is faulty, damaged, or defective upon delivery.
    • The product received differs from the original order.
    • The package is incomplete, missing labels, or original packaging.
    Claims in these cases must be made within 7 days from the original order date.Please email pictures of the defective item to support@huemancloset.com within 7 days after delivery to raise a dispute. The Hueman Closet team will review each case individually to ensure fairness to both parties.Once we receive the item, our team will assess the damage. If the dispute is resolved fairly, we will issue a replacement of the same value as the product on the invoice and send it to the buyer’s address.
  2. In case of exchange, the customer will be responsible for all shipping and handling costs.

Order Cancellation

  1. Hueman Closet does not offer refunds or a money-back guarantee on purchased items.
  2. Customers paying via Credit Card or PayPal may cancel their order within 24 hours of placing it. Instead of a refund, a coupon of the same value will be provided, which can be used to purchase from Hueman Closet within the next 60 days.Hueman Closet reserves the right to cancel orders for various reasons, such as item being out of stock, damage found during quality checks, technical errors, or payment being declined by Credit Card or PayPal.We do not store credit card details, nor do we share customer information with third parties.

Disclaimer

  1. Hueman Closet makes every effort to ensure product images and descriptions are as accurate as possible. However, there may be minor differences between product images on the website and the actual product.Please note that colors in pictures may vary slightly from the actual item due to lighting during the photoshoot, your device display settings, or the printing quality of catalogs and inlay cards.
  2. All product details are provided on the website. We strive to ensure the information is accurate, but customers are encouraged to review the product descriptions carefully before making a purchase.

For any queries, feel free to contact us at 03102800882 or support@huemancloset.com.

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